1. Pre-sale Service for Drilling Equipment:
We provide free samples and 400 calls for free consultation.
We have a dedicated foreign trade team to provide electronic samples, company profile and product information for overseas customers.
2. In-sale Service:
The domestic delivery time is about 10 days. After the advance payment is received, we will inform the customers until the drilling rig is ready. We will deliver the product within 5 working days after the full amount is credited into our account. (Excluding custom made machine)
The overseas delivery date is 45 days. We will dispatch orders to arrange the products after the prepayment is arrived. The production cycle is about 45 days. We inform the customer when the anchor drill rig is prepared. The drilling equipment will be delivered within 5 working days after the full amount is credited into our account. (Excluding custom made machine)
3. After-sale Service:
The anchor drilling rigs will have a six-month warranty period, except the quick-wear parts of the main machine. During the warranty period, we will supply free maintenance for the equipment due to quality problem. The host machine enjoys a whole life after-sale service. The services after the warranty will collect specified fees by our company.
For overseas clients, within the warranty period, due to product quality problem, we will offer free maintenance service. But the clients may undertake the transportation expenses, room and board fees of the service staff. The services after the guarantee period will charge fees in accordance with external service standards of company.
4. Optional Service:
We provide free on-site instruction service for new drilling rig for domestic users.
We provide relevant installation and maintenance materials for overseas clients. If on-site instruction service is required, all the expenses of the service engineers will be undertaken by the clients.